Health is key to happiness. Almost every day, a news story reports the growing concerns over the state of our health. Although the US spends more than most industrialized countries on health care, we are far from the healthiest. A recent World Health Organization (WHO) press release accompanying the World Health Statistics 2012 report paints [...] . . . → Read More: How Well Are We?
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It is human nature to communicate more when we are unhappy than when we are happy. Part of this tendency relates to a common perception that failing to meet expectations breaches some implicit agreement between the parties providing and receiving the service while producing the intended outcome forms the baseline or minimum of our standards. [...] . . . → Read More: Explore Your Customer Service Over the last several decades, most human resources functions transformed from being perceived as a costly, support function that might be necessary, but not critical to a reliable resource for assisting the leadership of an organization with attracting, retaining, and developing critical talent. This growth in scope and value opened doors in numerous organizations and [...] . . . → Read More: HR: A Customer Business Knowledge management occupies one of the preeminent places among the critical human resource responsibilities. As economies transform from activity to knowledge-based, more attention should be devoted to what needs to be known and how best to disseminate that knowledge. Knowledge management is the process of capturing the relevant knowledge within or valuable to an organization [...] . . . → Read More: Managing Knowledge Graduation is an exciting time. It signals an end to one phase of life and transition to another. Most of us probably have cherished memories of the excitement of having the world at our feet and being ready to make our mark. In the best of circumstances, it is a time of leaving behind the [...] . . . → Read More: Graduation: Let’s Celebrate? As the economy starts to improve, more organizations are turning their attention to considering the best course of action for improving compensation competitiveness once resources become available. Not all organizations have resources available right now, but the number anticipating taking some action is increasing. A variety of recent surveys indicates that between 40 and 60 [...] . . . → Read More: Compensation Dilemmas There are things that we all dread doing. At home, it may be something as simple as cleaning the garage, working on the yard, or even washing the car. I know that I avoided all three necessities last weekend. In our professional lives, it could be completing that big project, discussing an issue with a [...] . . . → Read More: Doing the Undesirable: A Leader’s Challenge One of our readers posed the question after reading last week’s post: “What if I am a bossy boss?” It is reasonable to assume that most workplaces have its share of managers that are overbearing and harsh. Moreover, the style that most managers adopt becomes rather ingrained over time and cannot be changed simply by [...] . . . → Read More: What If You Are the Bossy Boss? Sometimes our face says it all. I recently interviewed a group of employees about their organization and its leadership. Every time I asked about one of the managers, the interviewee’s face twisted like I had given them something sour to eat. Literally, six different people all looked like they had eaten the worst tasting thing [...] . . . → Read More: Do You Have a Bossy Boss? With the economy showing some signs of coming back, more employees are starting to hope that their patience and diligence from the last few years will be rewarded. In many organizations, we are entering year four or five without any type of sizable increase. As we have discussed before, the lack of raises has created [...] . . . → Read More: Where is the Money? |
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