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Monthly Archives: February 2012
Young Leaders and Internal Challenges
Just as there are external challenges to new leaders, each of us possess positive and negative characteristics that directly impact our ability to be successful. Even if we are fortunate enough to have the luxury of operating in a supportive … Continue reading
Making New Leaders
For those of us that dreamt of being a leader and made it a reality at some point, you probably found that what you thought it would be like was different from reality. Before reaching the goal of being the … Continue reading
Internal Customer Service: Human Resource Delimma
Most organizations focus considerable resources on pleasing their customers. It is one of the true business axioms that if you neglect your customers, then they will neglect you. Although most of us recognize the need to listen and respond to … Continue reading
Posted in HR Operations, Organizations
Tagged customer service, human resources, internal customers
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Why Should We Recognize Greatness?
Employee recognition is a key part of developing and maintaining a highly productive workforce. Although at times it might be thought of as being a nice gesture that an employer uses periodically to make employees feel good, in reality, it … Continue reading
Good Customer Service: How to Get There
“In order to compete in a truly customer-driven manner, an enterprise must integrate its entire range of business functions around satisfying the individual needs of individual customers – not just marketing, customer service and sales, but production logistics, and financial … Continue reading
Posted in Organizations, Performance
Tagged customer experience, customer service, expectations
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Change Is Coming Again
As human resource professionals we deal with change all of the time. We add and lose employees, change the assignment of duties, assist with altering the strategic direction of the organization, as well as deal with daily challenges. The ability … Continue reading
Posted in Organizations, Performance, Workforce
Tagged change management, morale, performance
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Are We on Autopilot?
Autopilot as a method of traveling is not new. Aircraft have employed autopilot for many years on longer haul aircraft. The first autopilot was created in 1912 when the Sperry Corporation linked a gyroscopic heading indicator to an attitude indicator … Continue reading
Internal Promotions: Who Benefits
Most organizations at some point during an interview will discuss all the great opportunities for internal promotion. At the mention of “promotions,” a job candidate can easily think about how nice it will be to hold the applied for position … Continue reading
Posted in Organizations, Workforce
Tagged advancement, career planning, internal promotion
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