Monthly Archives: February 2012

Young Leaders and Internal Challenges

Just as there are external challenges to new leaders, each of us possess positive and negative characteristics that directly impact our ability to be successful.  Even if we are fortunate enough to have the luxury of operating in a supportive … Continue reading

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Making New Leaders

For those of us that dreamt of being a leader and made it a reality at some point, you probably found that what you thought it would be like was different from reality.  Before reaching the goal of being the … Continue reading

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Internal Customer Service: Human Resource Delimma

Most organizations focus considerable resources on pleasing their customers.  It is one of the true business axioms that if you neglect your customers, then they will neglect you.  Although most of us recognize the need to listen and respond to … Continue reading

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Why Should We Recognize Greatness?

Employee recognition is a key part of developing and maintaining a highly productive workforce.   Although at times it might be thought of as being a nice gesture that an employer uses periodically to make employees feel good, in reality, it … Continue reading

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Good Customer Service: How to Get There

“In order to compete in a truly customer-driven manner, an enterprise must integrate its entire range of business functions around satisfying the individual needs of individual customers – not just marketing, customer service and sales, but production logistics, and financial … Continue reading

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Change Is Coming Again

As human resource professionals we deal with change all of the time.  We add and lose employees, change the assignment of duties, assist with altering the strategic direction of the organization, as well as deal with daily challenges.  The ability … Continue reading

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Are We on Autopilot?

Autopilot as a method of traveling is not new.  Aircraft have employed autopilot for many years on longer haul aircraft.  The first autopilot was created in 1912 when the Sperry Corporation linked a gyroscopic heading indicator to an attitude indicator … Continue reading

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Internal Promotions: Who Benefits

Most organizations at some point during an interview will discuss all the great opportunities for internal promotion.  At the mention of “promotions,” a job candidate can easily think about how nice it will be to hold the applied for position … Continue reading

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