Monthly Archives: November 2012

Are We Game Ready?

Most cell phone stores I have visited over the years combine the worst elements of retail planning, customer service, and general operations.  The merger of poorly trained staff, mismanaged customer flow, and redundant and time-consuming processes create a loud and … Continue reading

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Valuing Talent

Most of us readily agree that our organizations perform as well as the quality of our investment in talent.  Clearly, the last two decades raised awareness among executives regarding the importance of employing the “right” people with the right skills.  … Continue reading

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Thanksgiving for the Model Employee

In keeping with the Thanksgiving week in the US, a reader sent a comment about how thankful she was for her one employee that makes her life easier: her model employee.   She described the “ups and downs” with her different … Continue reading

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Complainer is a Complainer

Some people will never be happy.  You know the personality type.  Almost everyone workplace has a professional complainer.  No matter what happens, they complain about everything: temperature of the office, weather, traffic, lunch, workload, and everyone in the workplace.  If … Continue reading

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The One that Got Away

Most of us have lost a key employee before.  I know that I have lost more than a few over the years and it is a regret that stays with you.  As I consider where they ended up in their … Continue reading

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Learning from Our Cousins

  Although it might not seem like it, the human resources function shares a kinship with information technology. We may lack some of the cool “toys” or deal with predictable phenomenon, but we share more than one might think.  Both … Continue reading

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Skills Shortages in a Time of Need

Although unemployment remains high, I regularly hear business leaders lament the lack of available, high quality talent in the market place.   They quickly clarify that the issue is not applicants or the level of interest in opportunities, but the number … Continue reading

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Working and Working More

Did anyone miss the fact that work and life blends a little more each year? Most of us, no matter how determined never leave the office completely behind at the end of the day.  Clearly, technology facilitated this change by … Continue reading

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