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Monthly Archives: February 2015
Being Nice in a Linked World
I recently had a conversation with a colleague regarding how the concept of “being nice” varies across people. In our more connected, over-engaged, and fast paced world, it is easy to become impatient or even irritable and let the “niceties” … Continue reading
Posted in Organizations, Workforce
Tagged being nice, connectivity, interaction, relationships
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Motivation and Money
Most of us know the feeling of having to strengthening our resolve to do something that we dread. As a student, it may be completing homework that holds no interest to us, attending a class that lulls us to sleep … Continue reading
Posted in Performance, Workforce
Tagged extrinsic, intrinsic, money, motivation, rewards
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Customer Service
We all have our favorite customer service stories. For some of us, it might be lack of scruples of our local automobile repair shop, the horrible services of a restaurant, the cattle herding mentality of an airline, or completely inefficient … Continue reading