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Tag Archives: customer experience
Success with Pay for Performance
As discussed in the last post, perceptions regarding pay for performance may vary by level in an organization. Although most would agree that no one believes their system is perfect, perceptions on how well this compensation strategy accomplishes it stated … Continue reading
Posted in Compensation, Organizations, Performance
Tagged compensation, customer experience, pay, pay for performance, performance reviews, reviews
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Good Customer Service: How to Get There
“In order to compete in a truly customer-driven manner, an enterprise must integrate its entire range of business functions around satisfying the individual needs of individual customers – not just marketing, customer service and sales, but production logistics, and financial … Continue reading
Posted in Organizations, Performance
Tagged customer experience, customer service, expectations
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