Tag Archives: customer experience

Success with Pay for Performance

As discussed in the last post, perceptions regarding pay for performance may vary by level in an organization. Although most would agree that no one believes their system is perfect, perceptions on how well this compensation strategy accomplishes it stated … Continue reading

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Good Customer Service: How to Get There

“In order to compete in a truly customer-driven manner, an enterprise must integrate its entire range of business functions around satisfying the individual needs of individual customers – not just marketing, customer service and sales, but production logistics, and financial … Continue reading

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