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Meta
Tag Archives: customer service
Customer Service
We all have our favorite customer service stories. For some of us, it might be lack of scruples of our local automobile repair shop, the horrible services of a restaurant, the cattle herding mentality of an airline, or completely inefficient … Continue reading
Using Words
As human resource professionals, we serve as the nexus for most types of activities in our organization. Employees joining the organization, being promoted, receiving pay increases, discussing performance issues, recognizing achievements, attending training, assisting with personal issues, and facilitating departure … Continue reading
Getting the Message
Most of us would agree that words matter. Our friends, family, and coworkers judge our thoughts, emotions, and motives by our chosen words. Similarly, our direct reports and customers assess our communication and determine the significance, alternative meaning, and relevance … Continue reading
Posted in HR Operations, Organizations
Tagged communication, customer service, human resources
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Explore Your Customer Service
It is human nature to communicate more when we are unhappy than when we are happy. Part of this tendency relates to a common perception that failing to meet expectations breaches some implicit agreement between the parties providing and receiving … Continue reading
Posted in HR Operations, Organizations
Tagged complaints, customer service, feedback
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Internal Customer Service: Human Resource Delimma
Most organizations focus considerable resources on pleasing their customers. It is one of the true business axioms that if you neglect your customers, then they will neglect you. Although most of us recognize the need to listen and respond to … Continue reading
Posted in HR Operations, Organizations
Tagged customer service, human resources, internal customers
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Good Customer Service: How to Get There
“In order to compete in a truly customer-driven manner, an enterprise must integrate its entire range of business functions around satisfying the individual needs of individual customers – not just marketing, customer service and sales, but production logistics, and financial … Continue reading
Posted in Organizations, Performance
Tagged customer experience, customer service, expectations
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