Tag Archives: feedback

Gaining Input

Most management gurus discuss the importance of soliciting feedback from employees.  Employees provide an available and vocal resource for identifying organizational strengths and weaknesses, areas for potential innovation or improvement, and the state of morale.  Although each of these contributions … Continue reading

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Explore Your Customer Service

It is human nature to communicate more when we are unhappy than when we are happy.  Part of this tendency relates to a common perception that failing to meet expectations breaches some implicit agreement between the parties providing and receiving … Continue reading

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Fight or Flight

How many times have you met with an employee about an issue and the response has been other than what you hoped for? Sadly, the typical response to criticism in the workplace is tuning the speaker out, running away, or … Continue reading

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